If you would like to return an item, please contact Olivia Kenyon directly using the contact page, highlighting the reason for your return and preferred method of return. No returns after 30 days. 

 

 

 

Damages and issues

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

 

 

 

Exceptions / non-returnable items

Certain types of items cannot be returned such as pieces larger than 20x20" or commissioned pieces. Please get in touch if you have questions or concerns about your specific item. 

 

 

 

 

Exchanges

Items cannot be exchanged.

 

 

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

 

 

Refunds

 

I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.